How can we help You?

Our state-of-the-art SikiraPay AI assistant will be happy to answer your questions. So, to skip scrolling through various blocks searching for the correct answer, please click on the icon for the AI assistant to ask your question.

We speak 47 languages.

If you prefer reading, we’ve organized the most common questions our customer support team receives into easy-to-navigate blocks. In these sections, you will find information on how to use our services and guidance on what to do if you encounter any problems.

Please note that as of May 2025, only the AI assistant will receive updates. Our segmented help pages will no longer be updated.

If you do not find an answer to your question, please get in touch with us at support@sikirapay.eu

General Information

Explore General Information for a better understanding of our services

Sikirapay Current Account

Discover the perks of the Sikirapay Current Account for a comprehensive view of its features and benefits

How to LOG IN to your account

Access your account effortlessly with our simple and user-friendly login process

SEPA: The Ultimate Guide

Navigate the world of SEPA with insights and information for a smooth and informed experience

Payments & Transactions

Explore a streamlined experience in handling your financial transactions with valuable insights

SikiraPay Card FAQ

Discover answers to common queries with our informative FAQ section about our SikiraPay MasterCard
A visual step-by-step tutorial

How to send and receive money

INTERNAL TRANSFER
A visual step-by-step tutorial

How to send and receive money

EXTERNAL TRANSFER

You are not 100% satisfied?
Contact our support team via phone, email or live chat.

+468 51 01 20 95

support@sikirapay.eu

Before you continue, please confirm that you have read:

 

Dear Valued Customers, Partners, and Friends,

We want to inform you that our current banking partner is going through an organizational transition, which involves a shift to a different financial institution. This transition is expected to take place over the coming months. While these changes are beyond our direct control, we want to assure you that SikiraPay remains stable and deeply committed to serving you. Our top priority is to maintain service continuity and ensure the best possible experience for all our users during this time.

What this means for you:

During the transition period some users may temporarily experience limited access to their accounts and cards until the process is fully completed. Additionally, new account registrations are currently unavailable while our partner finishes the final stages of the transition. These are short-term challenges that our team is actively monitoring and addressing, with a strong focus on minimizing disruptions and maintaining a reliable user experience.

Our focus at SikiraPay:

We are using this moment as an opportunity to improve everything we offer. Over the next few months, our team will work diligently to optimize our website, enhance the functionality of our mobile app, and develop innovative solutions to enrich your everyday banking experience.

Our goal is to make your interactions with SikiraPay even faster, safer, and more intuitive.

Looking ahead:

We’re excited about what lies ahead. In the near future, we will unveil an upgraded digital banking experience featuring:

– A clean and intuitive app design

– Innovative financial tools

– Transparent and fair pricing

– And a few pleasant surprises we can’t wait to share with you

Thank you for your trust:

We understand that changes like these can create a sense of uncertainty, but we want to reassure you that every step we take is thoughtful, responsible, and focused on building a stronger SikiraPay for the future.

We sincerely appreciate your patience, understanding, and continued trust. We will keep you informed and share important updates with you in a timely manner.

Warm regards, 

The SikiraPay Team