You can find your account details, including the IBAN, by taking the following steps:

→LOG IN

→Select “Profile”

→ Click on “Bank details”

→ You IBAN, BIC and bank name is shown under the account

The processing time for outgoing transfers depends on the transfer type. Internal system transfers are instant. SEPA transfers take between 1-2 business days. 

International outgoing/incoming bank transfers in other currencies than EUR are available only via our SWIFT service. 

Email us if you need to transfer in another currency other than EUR.

We charge 0,12€ when you deposit money to your Sikirapay account via a bank transfer. 

In case a transfer that was sent to you has not been credited to your account, you should obtain a payment confirmation from the sender and send it to our Customer Support team at support@sikirapay.eu or via chat.

If you made a transfer to a wrong IBAN, please immediately notify our Support Team at support@sikirapay.eu or via chat and ask them to initiate a Payment Recall.

Please note, that if the transfer has already been credited to the recipient’s account, we will not be able to reverse the transaction. In this case, we would advise to contact the recipient directly and ask for a return.

To make an internal transfer, you will only need the short account number of the recipient. Sign in to your account. Choose the “Move”. Select the recipient “Beneficiary”. If the Beneficiary can not be found you can add the Beneficiary by clicking “Add beneficiary”. After selecting the beneficiary, you will be requested to enter the amount of the transaction and confirm the payment. The transfer will be executed instantly.